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Terms of Sale

Last updated: November 2026

These Terms of Sale apply to every order placed through the online shop at perkinelec.com.au. By placing an order, you agree to these terms, our Return & Refund Policy, our Shipping Policy and our Privacy Policy.

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1. Who we are

The online shop is operated by Perkin Electrical Pty Ltd (ABN 88 162 097 350), Melbourne, Victoria ("we", "us", "our"). You can contact us at admin@perkinelec.com.au or on 0425 742 925.

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2. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

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3. Placing an order

  1. Your order is an offer to buy the goods listed at the price shown at checkout.

  2. We accept your order when we dispatch the goods, not when you receive an order confirmation email.

  3. You must be at least 18 years old and the authorised holder of the payment method you use.

  4. The details you give us, including your name, phone number, email and delivery address, must be true and complete.

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4. Order verification and our right to cancel

To protect our customers and our business from card fraud, we check orders before dispatch. This is most common for high-value items such as EV chargers.

  1. We may contact you by phone or email to confirm your order before it ships.

  2. We may ask you to verify that you are the cardholder, for example by confirming details of the order or providing identification that matches the name on the payment method.

  3. Orders held for verification may be dispatched 1–2 business days later than usual.

  4. We may cancel any order, in full or in part, if we cannot verify it, if we reasonably suspect it is fraudulent or unauthorised, or if the delivery address does not meet our Shipping Policy.

  5. If we cancel an order, we will refund the full amount you paid to your original payment method. We are not otherwise liable to you for a cancelled order.

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5. Prices and payment

  1. All prices are in Australian dollars and include GST.

  2. Payment is taken in full at checkout. We do not see or store your full card details; payments are processed by our payment provider.

  3. If a product is listed at an incorrect price because of an obvious error, we may cancel the order and refund you in full, or contact you to confirm the correct price before dispatch.

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6. Delivery

  1. We deliver within Australia only.

  2. We deliver to physical residential or business street addresses only. We do not deliver to PO Boxes, Parcel Lockers, Parcel Collect points, parcel forwarding or freight forwarding services, or mail redirection addresses.

  3. Orders over $300 are sent with signature on delivery. Someone aged 18 or over must be present to sign.

  4. The goods are at your risk from the time they are delivered to your address. Ownership of the goods passes to you when we have received full payment.

  5. Delivery times are estimates only. Full details are in our Shipping Policy.

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7. Installation of electrical equipment

  1. EV chargers, including Tesla Wall Connectors, must be installed by a licensed electrician in line with the manufacturer's instructions and Australian wiring rules.

  2. For warranty claims on a hard-wired product, we may ask for a copy of the Certificate of Electrical Safety (or your state's equivalent) issued for the installation.

  3. Damage caused by incorrect installation, misuse or modification is not covered by the manufacturer's warranty. This does not affect your rights under the Australian Consumer Law.

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8. Returns and refunds

Returns, refunds and faulty goods are handled under our Return & Refund Policy.

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9. Payment disputes and chargebacks

  1. If there is a problem with your order or a charge you don't recognise, please contact us first at admin@perkinelec.com.au. We aim to respond within 2 business days, and most issues can be resolved faster than through a bank dispute.

  2. If a payment dispute or chargeback is raised, we will provide your bank or card issuer with the order records, including the order details, communications and proof of delivery.

  3. Where we reasonably believe an order was placed using a payment method without the holder's authority, we may report it to the police and share relevant order and delivery details with them, our payment provider and the card issuer.

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10. Our liability

To the extent permitted by law, and subject to section 2, our liability for any goods that are not of a kind ordinarily acquired for personal, domestic or household use is limited to replacing or repairing the goods, or paying the cost of doing so. We are not liable for any indirect or consequential loss, except where the Australian Consumer Law provides otherwise.

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11. Privacy

We handle your personal information in line with our Privacy Policy, including to verify orders and prevent fraud.

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12. Changes to these terms

We may update these terms from time to time. The version published on our website when you place your order applies to that order.

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13. Governing law

These terms are governed by the laws of Victoria, Australia.

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14. Contact us

Email admin@perkinelec.com.au or call 0425 742 925 (Monday to Sunday, 8am–6pm AEST).

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