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Shipping Policy

​Thank you for choosing perkinelec.com.au. Because we deal in specialised electrical equipment and vehicle accessories, we ensure all orders are packed securely and dispatched via trusted Australian freight networks.

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1. Delivery Coverage

  • We ship exclusively Australia-wide. We do not accept or dispatch international orders.

  • We ship to physical residential and commercial addresses. Please note that high-value equipment (such as Wall Connectors) may require a physical address rather than a PO Box/Parcel Locker to ensure secure delivery.

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2. Processing and Dispatch Times

  • Order Processing: All orders are processed within 1–3 business days.

  • Orders are not dispatched on weekends or public holidays.

  • If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

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3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer standard and express options:

  • Standard Shipping: 3–7 business days (longer for regional and remote areas, including WA, NT, and regional QLD).

  • Express Shipping: 1–3 business days (applicable to metropolitan areas).

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4. Shipment Confirmation & Tracking

  • Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s).

  • The tracking number will become active within 24 hours.

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5. Damaged or Lost Shipments

  • If your order arrives damaged, please take photographs of the packaging and the product immediately and contact our support team at [insert email address] within 48 hours of delivery.

  • Please save all packaging materials and damaged goods before filing a claim.

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