Refund & Returns Policy

At perkinelec.com.au, we want to ensure you are entirely satisfied with your Tesla chargers and accessories. Our policy is fully compliant with the Australian Consumer Law (ACL).

1. Australian Consumer Law (Consumer Guarantees)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns

We understand that plans change. We offer a [insert number, e.g., 14-day or 30-day] change of mind return policy under the following strict conditions:

The item must be completely unused, uninstalled, and in the same condition that you received it.
It must be in the original, undamaged packaging (including all internal plastic wraps, manuals, and accessories).
Return Shipping: The cost of return shipping for change of mind is the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.
Change of mind returns will incur a [Optional: insert percentage, e.g., 10%] restocking fee to cover administrative and inspection costs.

3. Faulty, Defective, or Incorrect Items

If your hardware is faulty, or if you received the incorrect accessory:

Please contact us immediately with your order number, a description of the fault, and any relevant photos or videos.
If a product is deemed faulty or incorrect, we will cover the cost of the return freight and arrange a swift replacement or full refund.
Note on Installation: Tesla Wall Connectors and heavy electrical accessories must be installed by a licensed electrician. If a fault is suspected to be an installation error rather than a manufacturing defect, we may require a copy of your electrician's Certificate of Electrical Safety (or state equivalent) to process the warranty claim.

4. How to Initiate a Return

Email our team at [insert email address] with your order number and reason for return.
If approved, we will provide you with a Return Merchandise Authorisation (RMA) number and the correct return shipping address.
Securely pack the item to prevent transit damage and clearly label it with your RMA number.

5. Refunds Process

Once your return is received and inspected by our technical team, we will send you an email to notify you that we have received your item and confirm whether the refund has been approved.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.